Shipping policy
Welcome to Trendy Logic. We are committed to delivering your orders safely and efficiently. Please review our shipping policy below.
Order Processing
- All orders are processed within 1–3 business days after payment confirmation.
- Orders are not processed or shipped on weekends or public holidays.
- During peak seasons, processing times may be slightly longer.
Shipping Costs
- Shipping charges are calculated at checkout.
- We may offer Free Shipping on selected products or promotional campaigns.
- Any applicable shipping fees will be clearly displayed before you complete your purchase.
Order Tracking
Once your order has been shipped, you will receive a confirmation email containing a tracking number (where available).
Please allow up to 48 hours for tracking information to update.
Customs, Duties & Taxes
For international orders:
- Customers are responsible for any customs duties, taxes, or import fees imposed by their country.
- Trendy Logic is not responsible for delays caused by customs clearance procedures.
Incorrect Shipping Information
Customers are responsible for providing accurate shipping information.
If an incorrect address is provided:
- We are not responsible for lost or undelivered packages.
- Additional shipping charges may apply for re-shipment.
Lost or Delayed Packages
If your package is significantly delayed or appears lost, please contact our support team. We will work with the shipping carrier to investigate the issue and provide assistance.
Damaged Packages
If your order arrives damaged:
- Take clear photos of the package and item.
- Contact us within 7 days of delivery.
- Include your order number and supporting photos.
We will review the claim and arrange a replacement or refund if applicable.